It's 9pm. The furnace is out. Who answers?
Most after-hours calls hit voicemail and the homeowner calls the next shop. The After-hours Desk answers, asks the four things you need, and hands you a ready-to-dispatch lead by morning — or wakes your on-call tech if it's an emergency.
What the desk does
Four steps, under a minute for the homeowner. No app to install, no new phone number to publish.
Capture
Answers on your website chat or after-hours line. Asks what's wrong, how urgent, where, and how to call back.
Structured lead
Turns the answers into a dispatch card: priority, issue, address, callback number, time — not a voicemail to replay.
On-call notify
Emergencies text the on-call tech right away. Gas, CO, fire or flooding get a safety message first.
Morning inbox
Everything else waits in the shop inbox, sorted by priority, ready for the first call of the day.
Try it as a homeowner
Three fictional shops, same desk. Pick one, tap through, and watch the lead land in the inbox.
Heartland Heating & Cooling
No heat, no cooling, gas smell — with the safety path and live hours.
Open desk →Summit Home Services
Asks which trade first — HVAC, plumbing or electrical — then captures the lead.
Open desk →Flow Line Plumbing
Leak, no water, water heater — with a shut-the-main flood message.
Open desk →What the owner sees
Two screens for the shop side. Both run on sample data here.
See it end to end
Run the Heartland chat, then open the shop inbox to find the lead you just sent.