Homeowner view · HVAC

Heartland Heating & Cooling

What a homeowner sees when they reach the shop after close. A few taps, then the shop gets a structured lead — not a voicemail.

Fictional shop · Sample data Saved · 0 leads

Heartland Heating & Cooling After-hours desk · Indianapolis, IN · automated assistant

After hours

On call tonight · Morgan K.

Replies in seconds

Dispatch card

Lead ready

Delivered to shop inbox ·

Raw lead (p1.lead.v1)

What the desk collects

1What's wrong
2How urgent — sets priority
3Where — city or ZIP
4Callback number
5Name
6Lead to shop inbox · on-call notified

Business hours

Your local time

Mon–Fri: 7:00a – 6:00p
Saturday: 8:00a – 2:00p
Sunday: Emergency only
Now: —

Outside hours the desk answers. Inside hours this page still shows the after-hours flow.

On-call path

Morgan K.

Text message + shop inbox

When the lead completes, the on-call tech is notified and the homeowner sees the confirmation — the "someone got this" moment.

Sample transcript 30 seconds

Desk: What's going on with your heat or AC?
Caller: No cooling
Desk: How urgent?
Caller: Today if possible
Desk: City or ZIP?
Caller: Carmel
Desk: Phone, name — then the lead lands in the shop inbox and on-call is notified.

Runs on sample data — no setup. Text-message and phone-tree handoff are wired per shop at install.